City of Zurich
  City of Zürich „Sewage (waste water) sludge affair“ - successful accomplishment The sewage disposal of the city of Zürich consists of a sewer system (1000 km; value5 billion Swiss Francs) and a very modern sewage works (a company with 250 employees). Because of corruption, in 1995 a parliamentary fact-finding commission was convened to come to terms with outstanding legal issues. Uncertainty, rumours, and accusations were creating a low-trust and explosive atmosphere. The city council charged the consulting team of ARCOM with the development of the most appropriate process to implement the necessary changes: - to ease the tensions After two years time, the assignment was successfully completed. Expectations were exceeded. As a side benefit, a potential for cost reduction of 100 millions Swiss Francs emerged which resulted in a reduction of fees. In very difficult situations - such as the public being
suspicious of criminal activity in an entire department – it is important not
only to come to terms with the past but also to maximize its focus on the
future and potential. The project continues to be successful because the ARCOM
consultants paid equal attention to the aspects of business administration as
well as psychological and political ones. Download Case Author: ARCOM Management Consulting |
China
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